Refund Policy
Last updated: 4 October 2026
Nothing is on sale at the moment. Snipkin is free during early access, with every feature unlocked, and Tweakle, Shakelf and Quotch are free. This page describes how refunds will work once paid plans start.
Two different things will protect you when you buy: my own refund promise, and the right of withdrawal that EU law gives consumers. They overlap, but they are not the same, so each has its own section.
My promise: 14 days, no questions asked
If you buy a license and it is not what you wanted, write to me within 14 days of your purchase and you will get your money back in full. You will not have to explain why. This promise is voluntary and comes from me, so it does not depend on whether your legal right of withdrawal still applies.
How to request one
Email [email protected] (billing (at) ontagonal.app) with your order number, which will be in the receipt email you get after buying. That is all I will need.
You will also be able to request it directly through the order-management link in that same receipt email, which goes to FastSpring, the merchant of record for your purchase.
How long it takes
I will approve refunds as soon as I see the request. FastSpring will then process the money back to your original payment method. How quickly it lands is up to your bank or card issuer, usually a few business days, sometimes up to ten.
Your legal right of withdrawal
If you are a consumer in the European Union, the law gives you 14 days to withdraw from a purchase made at a distance, such as online, without giving a reason. For digital content such as a license code, that right can end sooner: once delivery has started, if before it you expressly agreed to immediate delivery and acknowledged that you would lose the right of withdrawal, and the seller confirmed this to you. Whether that applies to your order depends on what you confirm at checkout. Where the law grants you more than this page does, the law applies.
Model withdrawal form
You do not have to use this form, an email saying you withdraw is enough, but the law says it must be available to you, so here it is:
To: Timotei Petre, [email protected] (billing (at) ontagonal.app)
I hereby give notice that I withdraw from my contract for the following digital content:
Ordered on: ____________ · Order number: ____________
Name of consumer: ____________
Address of consumer: ____________
Date: ____________
You will be able to try before you buy
Snipkin will come with a 14-day free trial of every feature, and full-screen capture will stay free forever. No card will be needed for the trial. Trying the app first is the fastest way to know whether a license is worth it, and it means refunds should rarely be necessary.
About your license code after a refund
License codes are verified offline, on your own Mac. That is deliberate, it is why the apps work with no account and no internet connection. It also means that once a code has been given out, I have no technical way to switch it off remotely.
So this part runs on trust: after a refund, please stop using the license and delete the code. I would rather tell you this plainly than pretend to a control I do not have.
Things worth knowing
- Repeated refunds. Buying and refunding the same product over and over is the one case where I may decline my voluntary promise. Your legal right of withdrawal is untouched by this.
- After 14 days. Write to me anyway. If something is broken, or you were charged for something you did not mean to buy, I will do the right thing rather than point at a deadline.
- Faulty software. If an app does not work as described, your statutory rights apply regardless of any time limit on this page.
Questions
Anything unclear, ask before you buy: [email protected] (hi (at) ontagonal.app).